1. Introduction
Law Tram (‘we’, ‘us’, ‘our’) is committed to providing quality legal services to you. This policy outlines our obligations regarding your Personal Information. This policy applies to our website and all associated services we offer (collectively, the ‘Services’).
We adhere to the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (the ‘Privacy Act’). The APPs guide our collection, use, disclosure, storage, security, and disposal of your Personal Information.
2. Personal Information We Collect
Personal Information identifies an individual. We collect: names, addresses, email addresses, phone and facsimile numbers, interactions with our AI technology, ChatGPT, invoice data, and any other information you provide when creating a legal brief. This is obtained through our website, from your interactions with ChatGPT, and from third parties. We don’t guarantee website links or the policy of authorised third parties.
3. Use of Your Personal Information
We collect your Personal Information primarily to offer our Services, including creating a detailed ‘legal brief’. We may also use it for related purposes where you would reasonably expect such use or disclosure.
4. AI Technology and Data Security
We employ AI technology, ChatGPT, certified under the CCPA, GDPR, SOC2, and SOC3. This safeguards your data, ensuring the privacy and security of your Personal Information. Additionally, we have implemented robust security measures for data stored by Law Tram, including industry-standard SSL encryption for data transmission.
5. Disclosure of Personal Information
Your Personal Information may be shared with solicitors in our network, compliant with the Privacy Act and other laws. We may also disclose it when legally required or authorised.
6. Security of Personal Information
We store your Personal Information securely, protecting it from misuse, loss, unauthorised access, modification, or disclosure. In case of a data breach, we will notify affected users and take necessary steps to mitigate the breach.
7. Access to Your Personal Information
You can access and update the Personal Information we hold about you, barring certain exceptions. Contact us in writing for access. While there’s no fee for access requests, we may charge an administrative fee for providing a copy. We may require identification before releasing requested information.
8. Maintaining the Quality of Your Personal Information
We strive to ensure your Personal Information is accurate and current. If you find discrepancies, please inform us promptly.
9. Policy Updates
This Policy may change periodically. We recommend reviewing it regularly on our website for the latest on our privacy practices.
10. Privacy Policy Complaints and Enquiries
For queries or complaints about our Privacy Policy, contact us at: support@lawtram.com.au. We take complaints seriously and will respond promptly.
11. Use of Website by Minors
Our Services aren’t for individuals under 18. We don’t knowingly collect or use personal information from them.
12. International Data Transfers
Based in Australia, we abide by Australian law. If accessing our Services from outside Australia, be aware that information may be transferred to, processed, and stored in Australia. By using our Services, you consent to this transfer and processing as described in this Privacy Policy.
13. Cookies and Tracking
Our website may use cookies or other tracking technologies. Details about what information is collected and why will be provided separately in a Cookie Policy.
14. Legal Professional Privilege
We respect the sanctity of data that may be subject to legal professional privilege and handle it with utmost care.
15. Opt-Out and Communication Preferences
Users can opt-out of certain data uses or communications. Details on how to do this will be provided in our communications.
16. Third-Party Links
Our platform may have links to third-party sites or services. We aren’t responsible for their privacy practices.
By using our Services, you consent to this Privacy Policy and our collection, use, disclosure, and retention of your information as described.