Important notice: The Law Tram platform is not currently operating, and no services or functionality are available through this website for the foreseeable future. This notice supersedes and takes precedence over all other terms on this page. To the extent of any inconsistency, this notice prevails.
Last updated: 27 February 2026
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the legal information and referral services accessible at lawtram.com.au (“the Service”, “the Law Tram Platform”). The parties to this agreement are you and Internet Law Pty Ltd ACN 130 474 574 as trustee (“Law Tram”, “we”, “us”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, Clients, and others who access or use the Service.
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of the Terms, you must not use the Service.
– Client refers to any person using the Service to seek connection to a Legal Partner.
– Legal Partner refers to any professional registered on the Law Tram platform who may offer legal services to Clients. This includes, but is not limited to, solicitors, migration agents, accountants, and financial planners. Legal Partners are separate users of the Law Tram platform and are not affiliated with Law Tram.
– User refers to any person accessing or interacting with the Service, including Clients.
– Platform or Law Tram platform refers to the website and associated technology operated at lawtram.com.au, owned and operated by Internet Law Pty Ltd ACN 130 474 574 as trustee.
– Service refers to all functionality, tools, and user interactions available on or through the Law Tram platform, as accessed by Law Tram for its facilitation role.
– You/your refer to the User of the Service, including Clients.
– We/us/our refer to Internet Law Pty Ltd ACN 130 474 574 as trustee, the party to this agreement.
2.1 The Law Tram platform is owned and operated by Internet Law Pty Ltd ACN 130 474 574 as trustee (“Law Tram”). However, this agreement is made solely between you and Law Tram. Law Tram is the entity responsible for managing your interaction with the Law Tram platform, including account communication, form collection, matter status updates, and support related to the Service. By using the Law Tram platform and associated services, you acknowledge and agree that any legal relationship or liability arising from your use of the Service is solely with Law Tram.
2.2 Neither Internet Law Pty Ltd ACN 130 474 574 as trustee nor Law Tram provides legal advice, and neither is a legal practice. Any information collected through the Service is for general informational purposes only and should not be relied upon as legal advice. You are solely responsible for engaging a Legal Partner to obtain legal advice tailored to your matter.
2.3 Law Tram does not warrant the accuracy, completeness, or reliability of the information generated through the Service and will not be liable for any errors or omissions. Clients acknowledge that Law Tram has no responsibility for the actions, omissions, or conduct of any Legal Partner. Law Tram will not be held liable for any outcome, including damages or losses, arising from services provided by Legal Partners.
2.4 Clients use the Service solely for the purpose of seeking legal representation. Any other use may result in the waiver of legal professional privilege. You agree that you have read and understood Appendix A – Legal Professional Privilege in Australia.
2.5 Law Tram acts solely as a facilitator between you and Legal Partners. Law Tram does not employ or supervise Legal Partners, nor does it assume responsibility for their services. The Client acknowledges and agrees that Law Tram may use any personal or matter-related information it holds for administrative, operational, or compliance purposes.
2.5A Express Contact Feature
2.5A.1 Optional Direct Disclosure
Law Tram may offer an optional feature that allows you to request direct contact from one or more Legal Partners by choosing to provide your personal contact details, including your name, email address, phone number and a summary of your legal matter (Express Contact Feature). This feature is separate from the standard anonymous workflow available on the platform.
2.5A.2 Consent to Disclosure
By selecting the Express Contact Feature, you give your express and informed consent for Law Tram to disclose the information you provide through this feature to Legal Partners for the sole purpose of enabling them to contact you regarding your legal matter.
2.5A.3 Scope of Disclosure
Depending on your selections within the Express Contact Feature, your contact details and matter summary may be disclosed to:
(a) a single Legal Partner you choose; or
(b) a group of Legal Partners that practise in the relevant area of law.
Law Tram will only disclose the information necessary to facilitate contact.
2.5A.4 Independence of Legal Partners
Legal Partners are independent third-party practitioners. Law Tram does not guarantee that a Legal Partner will contact you, agree to act for you or provide legal advice. Any legal engagement is strictly between you and the Legal Partner.
2.5A.5 Voluntary Use
Use of the Express Contact Feature is entirely voluntary. If you do not wish for your identity or contact details to be shared with Legal Partners, you should use the standard anonymous workflow.
2.5A.6 Legal Professional Privilege
You acknowledge that information you provide through the Express Contact Feature may not attract legal professional privilege unless and until you enter into a lawyer-client relationship with a Legal Partner. By choosing to submit personal information and a matter summary through this feature, you accept this risk.
2.6.1 If a Legal Partner does not contact you within the specific timeframes relevant to your matter, it is your sole responsibility to retain a solicitor elsewhere. Law Tram does not represent the Legal Partner and is not liable for any delays, missed deadlines, or related consequences.
2.6.2 You are strongly advised to have alternative legal arrangements in place and not to rely solely on the Law Tram platform to secure timely legal representation.
You may receive emails, SMS messages, social media messages, or other communications that appear to come from Law Tram (such as messages sent from a “lawtram.com.au” domain or Law Tram social media account). These communications are sent or authorised by Law Tram as part of the facilitation of the Service. You acknowledge and agree that receiving such communications does not create a contractual or legal relationship between you and Law Tram. For the avoidance of doubt, your agreement remains exclusively with Law Tram.
2.8.1 Use of Telephone Features
You may interact with the Service by telephone, voicemail, outbound return call, or virtual assistant technology. By leaving a voicemail, speaking with a virtual assistant, or continuing a call after being notified that the call may be recorded, you consent to the recording of the call and the use of automated systems to transcribe and summarise your statements.
2.8.2 AI Transcription and Summaries
You acknowledge that automated transcription and AI-generated summaries may contain errors, omissions, or inaccuracies. Law Tram does not warrant the accuracy of any transcription or summary generated from a telephone interaction. You are responsible for ensuring the accuracy of the information you provide.
2.8.3 No Guarantee of Contact
Submission of information via telephone or voicemail does not create a lawyer-client relationship and does not constitute acceptance of your matter by any Legal Partner. Legal Partners independently determine whether they wish to contact you, and there is no guarantee that any Legal Partner will respond.
2.8.4 Authority and Accuracy
You warrant that you are authorised to provide the personal information submitted during any telephone interaction and that the information provided is true, accurate, and not misleading. Law Tram is not responsible for any consequences arising from incorrect, misleading, or unauthorised submissions made via telephone or voicemail.
2.8.5 Electronic Transmission to Legal Partners
Information collected via telephone, voicemail, or virtual assistant may be transmitted to Legal Partners electronically, including by email. Law Tram does not guarantee the security of communications once transmitted to a Legal Partner.
2.8.6 Urgent Matters
The Service is not an emergency service. If your matter is urgent, time-sensitive, or involves immediate risk, you must contact a lawyer directly. In an emergency, you should call triple zero.
3.1 To use the Service, you must register for an account. You agree to provide accurate, complete, and current information and to keep it updated.
3.2 You are responsible for maintaining the confidentiality of your account credentials and for any unauthorised use. You must notify Law Tram immediately of any suspected unauthorised access.
4.1 Legal Partners are separate users of the Law Tram platform and are not affiliated with Law Tram. Law Tram will, to the extent reasonably practicable, verify that a Legal Partner is registered with a governing body (e.g. law society) in Australia by contacting the relevant body to confirm they hold a current practising certificate.
4.2 Queensland Personal Injury Restrictions
If your enquiry relates to a personal injury in Queensland, the Service cannot collect, transmit, refer, or otherwise facilitate any personal injury or accident compensation claim. You may still use the Service if, and only if, your enquiry relates to a contractual insurance claim such as Total and Permanent Disability (TPD) or Income Protection under an insurance policy or superannuation fund. By submitting a Queensland enquiry, you confirm that your submission is limited to a contractual insurance claim and does not seek damages for personal injury. The Service will block or delete any Queensland submission that concerns personal injury damages.
4.3 Queensland TPD and Income Protection – data sharing limited to insurance assessment
For Queensland enquiries confirmed as TPD or Income Protection, you consent to Law Tram collecting and sharing with a Legal Partner only the minimum information reasonably necessary to assess the insurance entitlement. Information related to fault, negligence, liability, accident causation, or damages claims will not be collected, forwarded, or used by the Service for Queensland matters.
4.4 New South Wales and South Australia – personal injury restrictions
For personal injury or accident compensation matters arising in New South Wales or South Australia, the Service does not sell, buy, or trade referrals and does not receive or pay any commission or other consideration. The Service will not transmit your personal injury enquiry to a Legal Partner. Instead, the Service may display contact options so you can contact a firm directly. If your enquiry relates to a contractual insurance claim such as TPD or Income Protection, you may choose to proceed and authorise the Service to share only the minimum information reasonably necessary to assess that insurance entitlement.
4.5 Accuracy and Misuse
You confirm that your declarations about location and matter type are accurate. If your submission is inconsistent with these jurisdictional rules, Law Tram may block, redact, or delete the submission and may require you to contact a law firm directly.
5.1 The Client acknowledges that third-party services, including but not limited to ChatGPT, are used in connection with the Service. Any data provided is only as secure as the security practices of those providers. Law Tram uses reasonable efforts to safeguard any data in its possession but cannot guarantee its absolute security. For more details, please refer to the Law Tram Privacy Policy located at https://lawtram.com.au/privacy-policy/.
5.1A Third-Party Service Providers and Security Risk Allocation
The Client acknowledges that Law Tram uses third-party service providers to support the operation of the Service, including but not limited to cloud hosting providers, AI processing and transcription services, telephony providers, email platforms, integration services, analytics tools, and automation platforms.
These providers may process, store, or transmit personal information on behalf of Law Tram. While Law Tram takes reasonable steps to implement contractual and technical safeguards with such providers, it does not control the independent security practices of those providers and cannot guarantee the security of information once processed within their systems.
To the maximum extent permitted by law, Law Tram is not liable for any loss, damage, unauthorised access, or data breach arising from the independent acts or omissions of third-party service providers.
Nothing in this clause excludes any non-excludable rights under the Privacy Act 1988 (Cth) or other applicable legislation.</p.
5.2 Access to Client Information via Legal Partner Systems
The Client acknowledges that Law Tram may access information stored in Legal Partner systems (such as practice management software) under a separate agreement between Law Tram and the relevant Legal Partner. Law Tram may have its own agreements with Legal Partners and software providers to enable such access. The purpose of this access is for operational, administrative, and compliance functions relating to the Client’s use of the Service.
5.3 Clients acknowledge that the Law Tram platform may become temporarily unavailable due to maintenance, updates, or other unforeseen issues. Law Tram is not responsible for platform availability or technical faults and makes no representations regarding platform uptime.
6.1 Legal professional privilege protects communications between a client and their legal adviser. The Client acknowledges that sharing information with Law Tram may constitute a waiver of privilege. The Client also acknowledges that sharing the same information through the platform may similarly waive privilege. Law Tram is not a law firm. Clients are advised to exercise caution and seek legal advice before disclosing sensitive information.
7.1 The Client may use the platform only to interact with Legal Partners. Any other use, including commercial exploitation or misuse, is prohibited and may result in termination of access.
8.1 The Client must provide Law Tram with copies of all invoices received from Legal Partners. This obligation continues indefinitely. The Client agrees to comply with any reasonable requests by Law Tram, including providing updates, invoice copies, and other compliance-related information as required.
8.2 The Client agrees to keep Law Tram informed about the progress of their matter, except in relation to communications protected by legal professional privilege.
8.3 Commission Disclosure
The Client acknowledges that Legal Partners may pay a commission to Law Tram based on legal fees earned from clients introduced through the platform, except that no commission is paid or received in connection with personal injury or accident compensation matters arising in Queensland, New South Wales, or South Australia. This exclusion does not apply to contractual insurance claims such as TPD or Income Protection, provided those claims are made under an insurance policy or superannuation fund and do not constitute a claim for personal injury damages.
9.1 The Client acknowledges that the Law Tram platform is provided “as is” and that neither Internet Law Pty Ltd ACN 130 474 574 as trustee nor Law Tram makes any warranties regarding uptime, accuracy, or outcomes. Law Tram has no legal responsibility for platform-related delays, interruptions, data loss, or malfunctions.
9.2 The Client is solely responsible for the content they submit and for any consequences of AI-generated summaries or communications derived from such content. Neither Internet Law Pty Ltd ACN 130 474 574 as trustee nor Law Tram is liable for any harm, loss, or reputational damage arising from such content.
10.1 These Terms are governed by the laws of Australia. Any dispute shall be resolved in accordance with the applicable jurisdiction.
10.2 Failure to enforce a provision shall not constitute a waiver of that provision or any other rights.
11.1 Law Tram may revise these Terms at its sole discretion. Material changes will be notified with 30 days’ notice where practicable.
11.2 Continued use of the Service following changes constitutes acceptance of the revised Terms.
12.1 Law Tram may terminate your access to the Service for any reason, including breach of these Terms, misconduct, or refusal to comply with reasonable directions.
12.2 Termination does not affect obligations incurred prior to termination, including ongoing compliance or invoice-related obligations.
13.1 The use of the Service is subject to the Law Tram Privacy Policy, available at lawtram.com.au/privacy-policy/. The Privacy Policy is owned and maintained by Law Tram. Internet Law Pty Ltd ACN 130 474 574 as trustee processes your data through Law Tram for platform operation and service facilitation only. Law Tram acts as a data processor and does not determine the purposes or means of processing. Law Tram acts only on the instructions of Internet Law Pty Ltd ACN 130 474 574 as trustee and has no independent access or responsibility for any personal data except in accordance with a binding agreement with Internet Law Pty Ltd ACN 130 474 574 as trustee.
14.1 For support or enquiries about these Terms, please use the contact form at lawtram.com.au and ask to be connected with Law Tram.
15.1 Queensland: The Service does not collect, transmit, refer, or facilitate any personal injury or accident compensation claim. Only contractual insurance claims such as TPD or Income Protection may proceed. Any Queensland submission suggesting a claim for personal injury damages will be blocked or deleted.
15.2 New South Wales and South Australia: The Service does not sell, buy, or trade referrals and does not receive or pay any commission for personal injury or accident compensation matters. The Service will not transmit personal injury enquiries to a Legal Partner in those jurisdictions and may instead display contact options for you to make direct contact. Contractual insurance claims such as TPD or Income Protection may proceed, with data sharing limited to the minimum necessary for insurance assessment.
15.3 No Solicitation: You acknowledge that your use of the Service is voluntary and user-initiated and that neither Internet Law Pty Ltd ACN 130 474 574 as trustee nor Law Tram engages in unsolicited contact encouraging the making of personal injury claims.
15.4 Data Minimisation: For any permitted insurance claim, Law Tram will take reasonable steps to limit data collection and sharing to information relevant to insurance eligibility and will not forward information aimed at advancing a personal injury damages claim where such conduct is restricted.
15.5 Subsequent Personal-Injury Claims
If your enquiry originally relates to a contractual insurance claim (TPD or Income Protection) but a potential negligence or personal-injury claim is later identified, that personal-injury component will not be handled through the Law Tram platform. You will need to contact a law firm directly or your lawyer may handle it separately outside Law Tram. This ensures compliance with claim-farming legislation in Queensland, New South Wales and South Australia.
If you’re a user of the Law Tram service, it’s essential to be aware of the risks associated with waiving Legal Professional Privilege (LPP) in Australia. LPP is a fundamental right that protects the confidentiality of communications between legal practitioners and their clients. Waiving this privilege can expose sensitive information to the opposing party in a legal dispute, which could potentially weaken your case. It’s a significant decision with potential repercussions, so one must understand the implications thoroughly before making such a choice.
The most direct way of waiving your LPP is by voluntarily disclosing privileged information to a third party.
Sometimes, privileged information may be unintentionally revealed. This could happen due to a mistake, like accidentally emailing the wrong person or misplacing a document.
If you disclose a part of your privileged information, you may be seen as waiving privilege for the entire subject matter. This is because Australian courts don’t generally allow for ‘cherry-picking’ of evidence—you can’t disclose only the information that supports your case while withholding the rest.
In some instances, you may need to waive your LPP during legal proceedings. For example, if you’re claiming that you acted based on legal advice, you may need to disclose that advice to prove your claim.
There may be statutory requirements that compel you to disclose certain information, thereby waiving your LPP. Always consult with your lawyer to understand any legal obligations you may have to disclose information.
The primary purpose of the Law Tram service is to assist people in obtaining legal advice. By using the service, users agree that they are doing so in order to obtain legal advice, not from Law Tram directly, but from a lawyer who also uses the service to find clients to assist. Hence, it’s important to maintain the confidentiality of your communications with such lawyers to preserve your LPP.
In this era of digital communication, it’s crucial to remember that details regarding a client’s legal matter should not be shared on social media platforms. Doing so is likely to waive LPP, as these platforms are public and any information shared there is considered disclosed to a third party.
Remember, the decision to waive your LPP should never be taken lightly. Always consult with a legal professional to understand the potential implications of such a decision.
Law Tram is not currently operating, and our online services are unavailable for the foreseeable future.
