Product Liability Claims
Product liability issues arise when a household item, consumer product or piece of equipment does not function as expected and causes harm or damage. Many people are unsure how to document what happened, whether to contact the supplier or manufacturer or what information a lawyer may need to review. This page outlines common concerns involving faulty or unsafe products and explains how Law Tram provides a secure and obligation-free way to connect with licensed Australian lawyers for guidance tailored to your circumstances.
Injured by a faulty or unsafe product?
When products fail or are poorly designed, they can cause serious injury. From home appliances and electronics to toys, vehicles, or industrial equipment, product manufacturers and suppliers have a legal obligation to ensure the items they sell are safe. If you’ve been harmed by a defective product, you may be entitled to compensation.
Law Tram connects you with personal injury lawyers who understand how to assess product liability and take action against manufacturers, retailers, or importers.
Law Tram can assist with a wide range of product liability matters, including:
- Injuries caused by faulty or unsafe consumer products
- Claims involving electrical items, kitchen appliances, baby products, or toys
- Defective vehicle parts such as airbags, brakes, or steering components
- Injuries from contaminated food or cosmetics
- Recalls and known product failure cases
- Explosions, fires, or burns caused by malfunctioning items
- Manufacturer or supplier negligence in design, manufacturing, or labelling
- Help gathering evidence such as purchase records, photos, or medical reports
- Seeking compensation for medical costs, lost income, long-term impacts, or pain and suffering
Why choose Law Tram
- Connect with lawyers who understand product liability issues
- Confidential platform to outline what happened and ask questions
- Guidance on what information or documents may be relevant
- No obligation to engage any lawyer you speak with
- Lawyers help you understand the legal considerations involved
How it works
Confidential and Secure Questionnaire
Start by completing our secure online questionnaire. This step allows you to provide essential details about your injury and the product involved.
Confidential Legal Snapshots
Law Tram’s advanced technology generates a confidential legal brief summarising your case while keeping your personal details private.
Review by Licensed Australian Lawyers
Your confidential legal snapshot is shared with our network of vetted lawyers who review your case to determine how they can assist.
Connect with a Lawyer
If a lawyer believes they can help, they will initiate a chat with you through the Law Tram platform. Your contact details remain private unless you choose to share them.
No Obligation
You’re under no pressure to retain any lawyer unless you’re confident in their ability to assist. Law Tram empowers you to make informed decisions.
What others are saying
Take the first step toward resolution
Law Tram offers a secure, efficient and supportive way to connect with lawyers who understand the legal issues that may arise in situations involving faulty or unsafe products. Whether your concerns relate to documenting the incident, understanding consumer rights or communicating with manufacturers or suppliers, our platform helps you access tailored legal guidance before you decide how to proceed.
Take the first step with clarity and peace of mind by starting your free online consultation with Law Tram now.
Frequently Asked Questions
Yes. Your information is encrypted and never shared with lawyers until you've chosen to proceed with your confidential snapshot.
No. The AI paralegal helps streamline the process, but you’re always in control. You can skip or clarify any questions.
There’s no obligation to proceed. If no lawyer offers to assist, or you're not happy with your options, you won't be charged.
No. Law Tram doesn’t charge you to use the platform. Any legal fees are set and communicated directly by the lawyers who respond.
You can indicate urgency in the questionnaire. While lawyers aim to respond quickly, the platform is best suited for matters that aren't emergencies.
Yes. Law Tram can be used to explore a second opinion or to better understand your situation before making further decisions.
Law Tram can assist finding a solicitor in Queensland only for TPD / income protection contractual insurance claims. Queensland legislation prohibits Law Tram assisting you with finding a solicitor in Queensland for personal injury claims for damages and compensation. Please contact the Queensland Law Society to be referred to a solicitor.
No. Law Tram does not pay or receive any commission for personal injury or accident claims in the states and/or territories where legislation prohibits commissions being paid for personal injuries claim matters. In those states and/or territories, commissions apply only to contractual insurance matters, such as Total and Permanent Disability (TPD) and Income Protection claims made under an insurance policy or superannuation fund. This is to ensure compliance of Law Tram & Legal Partners with anti-claim farming legislation.
Details such as when the product was purchased, how it was used, photos, receipts and any reports or medical records can help a lawyer understand your situation.
You may choose to seek legal guidance first. A lawyer can explain typical processes for reporting issues, requesting information or communicating with suppliers.
Yes. A lawyer can outline the general consumer and product-safety frameworks that may apply and help you understand how they relate to your circumstances.
Important Notice for Queensland, New South Wales and South Australia Users
Law Tram does not collect, refer, or connect people with lawyers for personal injury or accident compensation matters arising in Queensland (QLD), New South Wales (NSW), or South Australia (SA) or for claims for damages arising from motor vehicle accidents in Australian Capital Territory.
Due to strict claim-farming laws in these jurisdictions, Law Tram can only support contractual insurance claims such as Total and Permanent Disability (TPD) and Income Protection claims made under an insurance policy or superannuation fund.
If your matter involves an injury caused by another person, medical provider, or workplace, please contact a local law firm directly. Law Tram cannot process or forward such enquiries under any circumstances.