Law Tram’s E-Security and Privacy Standards

1. Database Security

Law Tram’s infrastructure uses enterprise-grade encryption, authentication, and access controls comparable to those used in leading financial and government systems.

All data is encrypted both in transit (TLS/SSL) and at rest (AES-256) to prevent unauthorised access. The platform uses role-based authentication to ensure that only authorised team members and verified legal partners can access approved datasets. Regular penetration testing and vulnerability scanning form part of our ongoing security protocol.

2. Data Segmentation and Isolation

Each user’s data is stored in a dedicated, segregated data silo, ensuring complete isolation from other accounts and third-party systems.

No external application or integration has access to personal identification information unless the user explicitly consents to share it. This segmented architecture reduces exposure risk and ensures users retain control of their legal information at all times.

3. Confidential Interactions with AI

When you use Law Tram’s AI Paralegal, your personal identity remains confidential.

The AI receives only the context necessary to understand your legal issue — not your name, contact details, or any identifying data. This design ensures that your matter can be analysed securely and anonymously, provided you follow the site’s usage instructions and terms of service.

This approach combines the efficiency of artificial intelligence with the privacy protections required in professional legal settings.

4. Verified Access for Licensed Solicitors

Law Tram maintains a closed network of verified and licensed Australian law practices.

Every lawyer or firm is vetted through state and territory legal authorities before being approved. Only these verified professionals can view anonymous legal briefs generated through the platform. This ensures that your matter is reviewed only by qualified experts who are bound by strict confidentiality and professional conduct obligations.

5. Controlled Release of Personal Details

Law Tram gives users full control over when and whether their personal contact details are shared with a lawyer.

By default, lawyers see only an anonymised version of your matter — the “Legal Snapshot.”

If you decide to proceed with a lawyer, you may then authorise the release of your contact information. This controlled release process allows users to maintain privacy until they are ready to engage a lawyer directly.

6. AI Security and Compliance Standards

Law Tram’s AI operates within an e-security framework designed for legal technology.

It adheres to strict privacy and ethical guidelines, including compliance with Australian privacy law and industry-best practices for data handling. The AI cannot access or store personal information beyond the specific session context, and all conversations are encrypted and logged for audit purposes in compliance with regulatory standards.

7. Regular Security Audits

To maintain trust and transparency, Law Tram undergoes regular security audits and internal reviews.

These audits evaluate network security, access control, and data protection measures to identify and resolve potential vulnerabilities. Our goal is not just compliance but continuous improvement — ensuring that users and lawyers can operate with confidence in a constantly evolving digital environment.

8. Data Retention and Deletion Policies

Law Tram follows strict data retention protocols consistent with Australian privacy law and legal industry standards.

User data is only retained for as long as necessary to deliver the service or meet legal obligations. When data is no longer required, it is securely deleted using certified data-erasure methods. Users can also request data deletion in accordance with our Privacy Policy.

9. Continuous Monitoring and Threat Detection

Our systems are monitored in real time in Australia for unusual activity or security threats.

Automated alerts and intrusion detection systems allow us to respond immediately to any sign of unauthorised access or attempted breach. This proactive monitoring is part of our ongoing commitment to maintaining a secure and reliable platform for both clients and lawyers.

10. Transparent Commitment to Privacy and Trust

Trust is the foundation of the Law Tram experience.

We are committed to operating transparently, explaining how data is used, who can access it, and how it is protected. Our Privacy Policy, Terms of Use, and Data Security Framework are publicly available and written in plain English, so users can make informed decisions with confidence.